Traffic and CSR Coordinator

Our client is a leading relocation service provider.

Work Location: Bangkok, Thailand

Artemis is now seeking for a Traffic and CSR Coordinator with at least 1 year of working experience.


  • Responsible to coordinate all aspects of shipping, customs and cargos clearance.
  • Processing Shipping documents for the export Customs Clearance
  • Operate loading Airfreight & Sea freight daily schedule jobs
  • Cooperate with all related parties making sure cargo can be delivered in a timely manner
  • Closely monitoring freight rates, looking for most optimal solutions, and updating the Sale moving team
  • Work closely with the Shipping line and Forwarder to obtain a timely rate response to The Sale moving team
  • Contact liner & Airline’s local agent to get the export booking
  • Utilize routing information to ensure profitability and post efficiency for the loads
  • Coordinate with shipping clerk, Warehouse, Trucking company as well as Pre-alert shipment to consignee
  • Processing Bill of Lading / Air Waybill
  • Expedite payment to Carrier and Airline to pick up Bill of lading and Air Waybill
  • Tracking tracing and updating the status of export shipment until arrival
  • Make sure shipments are forwarded according to agreement with client
  • Phone clients within 24 hours to confirm receipt of the Acceptance Form/Approval Form/ Purchasing Order.
  • Send details instructions to Operations and Co-ordinate with Operations and Corresponding Salesperson to ensure the move can be handled smoothly.
  • Phone client day before moving the confirm the schedule and follow up with client on the first moving date.
  • Issue invoice according to Credit Policy with the set KPI
  • Maintain data accuracy and compliancy in the RA system.
  • Update the final provision cost in the RA.
  • Make sure shipments are forwarded according to agreement with client.
  • Update client, corporate account, destination office of milestones events
  • Update information directly to destination agent and keep client updated until shipment is delivered.
  • Answer client questions relating to moves and provide additional information to client.


  • Thai nationality
  • At least a Bachelor’s degree in business administration, logistics & supply chain or related field
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Clear communication skills, open and extrovertive character, friendly attitude, empathy
  • Attention to the details, quality focus, time management skillset

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